After-sales service product solutions

Background and Needs: 

As the new energy vehicle market matures and the number of new energy vehicles on the road surges, the demand for maintenance and repair of the "three electrics" (battery, motor, and electronic control system) of new energy vehicles is increasing. Self-maintenance by customers is impractical and too costly, while third-party maintenance services vary in quality and standards.

Solution Details: 

During the warranty period, the company provides time-limited on-site service. After a customer reports a fault by scanning a QR code on the company's service platform, our service technicians will respond within 5 minutes and proactively contact the customer to discuss fault handling. 

For faults requiring on-site handling, a technician from the nearest service center will be dispatched within 30 minutes and arrive on-site within 2 hours (if on-site support from manufacturer technicians is required, manufacturer technicians will arrive on-site within 24 hours), and the problem will be resolved within 48 hours.

Tenglong Advantages / Responding to Customer Needs, We're Always Ready.

1. Professional Technical Support: The company boasts a highly educated and experienced professional technical team. Relying on the company's Intelligent Connected Vehicle Research Institute, a team of professional technical experts provides timely technical support to solve complex problems and ensure the normal operation of customer vehicles.

2. Intelligent Response, Convenient and Fast: We tailor Tenglong's rapid service guide for each customer, and drivers can scan a QR code in the driver's cab to report faults. The company responds within half an hour.